Q :What is the return and refund policy?
A : You can return any item in its original condition and packaging within 7 days of receiving them.
> Items purchased as part of a set or multi-item pack, have to be returned as a whole set.
> Items that are labeled as non-returnable and/or non-refundable on Meinfinity.com, will not be accepted in our return and refund policy.
> Items paid for with member points or eVouchers cannot be returned.
In case of, the partial return of the order that received free of delivery charge made the total amount of the order lower than amount required, we reserve the right to charge the delivery fee from the first time delivery.
Q : What if I receive an incorrect/incomplete order?
A : We will always check the condition of the items before packing and delivering them to you. However, if you did not receive your order in the expected condition; defective/incorrect/missing item, please return it to us within 7 days upon receiving your order.
Q : Can I do an exchange for item(s)?
A : Yes. You may exchange for the same item of a different colour/scent in which that item must be the same price. For the item with reduced promotion price, no refund will be allowed.
Q : How will my personal information be revealed?
A : No, all your information will be kept confidential.
Q : What if I want to change or update my personal information?
A : You can change personal information or details by logging into the site and make corrections
Need more help? You can contact customer service through the ‘contact us’ form via the website or https://www.meinfinity.com/contact-us or contact ME Infinity Call Center at 02-195-2999 (daily 9am – 6pm).
Should you have any queries or require any further information please do not hesitate to contact our Customer Service via ‘Contact Us’ form at http://www.meinfinty.com/contactUs or call ME Infinity Call Center at 02-195-2999 (9:00 am – 6:00 pm, everyday)